Puritas Springs Software
Your privacy is important to us and it's important to you. For that reason, we collect no personally identifiable information when you visit our site. In fact, we collect no information—identifiable or not—about you whatsoever. We do not use cookies and we keep no records which would include your browser type or IP address.
All facets of our web site are covered by a valid Secure Socket Layer (SSL) certificate which attests to the security and authenticity of the Puritas Springs Software web site. You can verify that fact by visiting our web site at www.puritas-springs.com and locating the lock symbol on your browser. Alternately, you may type the URL with an "https" address prefix. Our security certificate is issued by Sectigo, a duly authorized security certificate issuer. Our SSL software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Again, no personal or credit information is stored at our web site.
We offer a 30-day money back guarantee on software which has not been installed and used. Please call customer service at 330-989-3165, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Orders are fulfilled by emailing you a password which you will use at our web site to obtain your software via download. For that purpose you will usually receive your download instructions and password by email within two hours of your order, and almost always before 4pm EST. Email requests received after 6pm or during weekends are processed the next business day, however, if your needs are urgent, simply give us a call and leave us a voice mail. We'll do everything possible to expedite the handling of your order.
TAX & PROCESSING. All Ohio orders are charged sales tax in accordance with the county which you list when you place your order. There is an $8.00 processing fee charged for each order. Out of state orders WILL NOT be charged sales tax.