To start your session, follow these steps:
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Remote Assistance | |
| Remote Assistance allows one of our technicians
to connect to your computer via the Internet for the purposes of
conducting a tutorial session or for diagnosing problems related to
running our software. Hi speed connections are typically required.
There is a small charge for this service ($29.99/30 mins.) and we
ask that you telephone us in advance to make an appointment
(although we can often help right away in cases of emergency).
Sessions are conducted between 11:00am and 2:00pm EST although,
again, other times can be arranged by appointment. To start your session, follow these steps: |
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| 1. Get your 6-digit PIN number from your technician and enter in the text box below. Of course, you must give us a call (330-278-3252) to obtain the number, and | ||
| 2. Click on the Connect to Technician
button below, then follow the on-screen instructions. |
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